Arthur D. Defensor Jr.
Governor
“One of the primary thrusts of my administration under
my “social justice” agenda is to provide effective, efficient and
transparent government services to our people.
This Citizen’s Charter embodies the functions and
services of every department and offices in the Iloilo provincial
government. This shall serve as our guide in making sure that
we act fast and respond right to all business and non-business
transactions in our offices including our provincial hospital and
district hospitals.
Let this document also serve as guide for our constituents
when they transact or avail of the services of the provincial
government. We trust that this Citizen’s Charter could empower
our people as it can enhance not only transparency and
accountability in government services but also foster good
relations between our citizen and the provincial government
employees as they cooperate in the facilitation of needed
documents or services.
Further, this Citizen’s Charter is a manifestation of our
strong commitment as public servants to uphold the principles
of good governance through high ethical standards.
I urge my fellow provincial government workers and public
servants to put every word in this Citizen’s Charter to action so
we can continue to enjoy the trust and confidence of our people.
Let us join hands and work together to make all our dreams
and aspirations for our people and province a reality.”