Office of the Governor
external services

One of the Governor's main agenda in his administration is to provide basic health services thru Medical Assistance Program (MAP) of the Iloilo Provincial Government for the benefit of Indigent Patients in the Province of Iloilo. These include hospital Bills , Diagnostic Procedures, Laboratory Tests, and Hermodialysis Treatment if available at the West Visayas State University Medical Center (WVSU-MC) or Western Visayas Medical Center (WVM).


Office or Division: Governor's Office- Medical and Social Services Unit
Classification: Simple
Type of Transaction: G2G - Government to Government
Who May Avail: Indigent Residents of the Province of Iloilo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Original or Certified True Copy of the following:
  A. Medical Abstract.Medical Certificate
  B. Request/Prescription
  C. Price Quotation

Government Clinic/Hospital
Government Clinic/Hospital
Government Clinic/Hospital/Pharmacy
2. Original Copies of :
  A. Certificate of Residency
  B. Certificate of Indigency

Barangay Captain (for PSWDO only)
Municipal Social Welfare and Development Officer (MSWDO) for PSWDO or HMO
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Present request to Supervising Administrative Ofiicer 1.Interview client and assess the request None
30 minutes Supervisiong Administrative Officer
2. Go to the appropriate Office for Assessment 2. Refer client to the appropriate office (HMO or PSWDO) None 10 minutes Supervisiong Administrative Officer
TOTAL None 40 Minutes

Burial Assistance in terms of cash benefit is given to families of deceased residents of the Province of Iloilo who belong to the Indigent Group as certified by their Municipal Social Welfare and Development Office to help defray funeral expenses.

Office or Division: Governor’s Office - Medical and Social Services Unit
Classification: Simple
Type of Transaction: G2G - Government to Government
Who May Avail: Indigent Residents of the Province of Iloilo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. One Original or Certified True Copy of Death Certificate and One Photocopy City/Municipal Civil Registrar
2. Certificate of Residency (One Original and One Photocopy) Barangay Captain
Municipal Social Welfare and Development Officer (MSWDO)
Any Government Agency
3.Certificate of Indigency (One Original and One Photocopy) - 2 original copies
4. Valid ID of Claimant (Photocopy)
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1.Present request to Receiving Clerk 1. Interview client and assess the request None
30 minutes Supervising Administrative Officer
2. Go to the appropriate Office for Assessment Refer client to the Provincial Social Welfare and Development Office (PSWDO) None 10 minutes
TOTAL None 40 minutes

A referral letter is given to an individual who seeks medical assistance for Hemodialysis Treatment, Chemotherapy and Hospital Bill for patients who are confined either in a private or government hospital or medical institution.

Office or Division: Governor’s Office - Medical and Social Services Division
Classification: Simple
Type of Transaction: G2G - Government to Government
Who May Avail: All Offices, Municipalities and District Hospitals of the Iloilo Provincial Government


CHECKLIST OF REQUIREMENTS WHERE TO SECURE
One original amd one Certified copy of each:
1. Medical Abstract/Medical Certificate
 Clinic/Hospital
2. Hospital Bill
3. Request for Chemotherapy & Price Quotation Cancer Treatment Center/Clinic/Hospital
4. Request for Hemodialysis & Price Quotation Dialysis Center/Hospital
Certificate of Residency Barangay Captiain
Photocopy of: Valid ID of claimant (Government Issued) Any Government Agency


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Present Request to Receiving Clerk 1. Interview client and assess the request None
30 minutes Supervising Administrative Officer
2. Present Documents to Supervising Administrative Officer. 1. Prepare the referral letter to PCSO None 60 minutes
2.2 Bring referral letter to the Governor or Provincial Administrator for signature. None 10 Minutes
2.3 Sign referral Letter None 30 Minutes Governor or Provincial Administrator
 3. Receive signed referral letter from Supervising Administrative Officer 3. Signed referral letter is given back to the client None 5 minutes Supervising Administrative Officer
TOTAL None 2 hours and 15 minutes

A referral letter is given to an individual who seeks Medical Assistance for Out-patients or those who are admitted in either a government or private hospital, which includes but not limited to Hospital Bill, Hemodialysis Treatment, Chemotherapy, Diagnostic Procedures, Laboratory Tests and Medicines. Burial assistance is cash benefit given by the to help defray funeral expenses.

Office or Division: Governor’s Office - Medical and Social Services Unit
Classification: Simple
Type of Transaction: G2C - Government to Citizen, G2G - Government to Government
Who May Avail: Indigent Residents of the Province of Iloilo


CHECKLIST OF REQUIREMENTS WHERE TO SECURE

For Medical Assistance (One original or one certifies true copy of each):

1. Medical Abstratc/Medical Certificate

Clinic Hospital
2. Hospital Bill
3. Doctor's Request (Treatment, Medicines, Diagnostic Procedure, etc.)
4. Price Quotation Clinic/Hospital/Pharmacy
5.Certificate of Indigency Barangay Captain
6. Photocopy of Valid ID of Claimant (Government Issued) Any Government Agency

For Burial Assistance (One original or One Certifies True copy of each):

1. Original or Certified Copy of Death Certificate


City/Municipal Civil Registrar
2. Funeral Contract Funeral Parlor
3. Certificate of Indigency Barangay Captain
Photocopy of Valid ID of claimmant (Government Issued) Any Government Agency


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Present request to Supervising Administrative Officer 1.1 Interview client and assess the request None
30 minutes Supervising Administrative Officer
1.2 Prepare the referral letter to DSWD-R6 None 60 minutes
1.3 Bring referral letter to the Governor or Provincial Administrator for signature None 10 minutes
1.4 Sign Referral Letter None 30 minutes Governor or Provincial Administrator
2. Receive the signed referral letter from Supervising Administrative Officer 2. Give signed referral letter to client None 5 minutes Supervising Administrative Officer
TOTAL None 2 hours, 15 minutes

Payment of Blood Processing Fee of up to four (4) bags per patient per year is extended to indigent residents of the Province of Iloilo, whether out-patient or admitted in a clinic or hospital.

Office or Division: Governor’s Office - Medical and Social Services Unit
Classification: Simple
Type of Transaction: G2G - Government to Citizen, G2G – Government to Government
Who May Avail: Indigent Residents of the Province of Iloilo


CHECKLIST OF REQUIREMENTS WHERE TO SECURE
One Original or One Certified True Copy of each:
1. Blood Request Form

Clinic/Hospital
2. Certificate of Indigency Barangay Captain
3. Valid Id of Claimant (Government Issued) Any Government Agency


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Present Request to Receiving Clerk 1.1 Interview client and assess the request None 30 minutes Administrative Officer II
1.2 Check and Assess the requirements None 30 minutes
  1.3 If complete, prepare the referral slip None 30 minutes
  1.4 Bring the referral slip to the Supervising Administrative Officer for signature None 10 minutes
  1.5 Sign the referral slip None 30 minutes Supervising Administrative Officer
2. Receive the signed referral slip from Administrative Officer II 2. Give back documents and signed referral slip to client. None 5 minutes Admninistrative Officer II
TOTAL None 1 hour 15 minutes

A Recommendation letter from the Governor is given to all qualified job-seekers with good moral character and who are bonafide residents of the Province of Iloilo.

Office or Division: Governor's Office - Administratove Services Unit
Classification: Complex/td
Type of Transaction: G2C - Government to Citizen, G2G - Government to Government, G2B - Government to Business
Who May Avail: Residents of the Province of Iloilo


CHECKLIST OF REQUIREMENTS WHERE TO SECURE
One Original or One Certified True copy of each:
1. Complete details of the person to whom the Recommendation Letter will be addressed to
Agency/Company where client wishses to Apply
Academic Credentials/Transcript of Records School where client graduated
3. Resume/Curriculum Vitae Client
4. Certificate of Residency Barangay Captain
5. Photocopy of Valid ID of Claimant (Government Issued) Any Government Agency


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1.Present request to Supervising Administrative Officer 1.1 Interview client and assess the request None 30 minutes Supervissing Administrative Officer
1.2 1.2 See the Governor personally in his office to seek approval (If Governor is present) None 60 Minutes
  1.3 Approve or Decline for valid reason None 10 minutes Governor
  1.4 1.4 If approved, prepare recommendation letter None 60 minutes Supervising Administrative Officer
  1.5 Letter is brought to the Governor for signature None 30 minutes
  1.6 Sign Recommedadtion Letter None 30 minutes Governor
TOTAL None 3 hours and 35 minutes

The Governor's Boardroom is available for use during official meetings and gatherings of IPG and other government employees and officials as well as provate groups and associations provided that the purpose of the later involves the welfare or benefit of the General Public

Office or Division: Governor's Office
Classification: Complex
Type of Transaction: G2C - Governtment to Citizen, G2G – Government to Government, G2B - Government to Business
Who May Avail: All officials and employees of the province of Iloilo Provincial Government (IPG), other Local Government Units, National Government Agencies, GOCC's, Civic Organiztions, Private Companies, etc.


CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Any Government Issued or Company ID (for private individuals) - One Original Company Any Government Agency/Private Company where client is connected
2.Letter request addressed to the Governor - 1 Original copy Requesting individual,LGU,Agency or company


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Present request to Receiving Clerk 1. Interview client and assess request None 30 minutes Administrative Officer II
2. Present letter request, proof of identification and provide contact number 2.1 Examine request and identification card of client None 10 minutes
  2.2 Check availability of Boardroom on the date requested If not available, advise client immediately If available, forward letter request to the Governor None 20 minutes
2.3 Governor approves or denies request for valid reason None 3 days Governor
3. Client receives confirmation from Administrative Officer II 3. Feedback is given to the client via call or sms in the number provided None 1 hour Administrative Officer II
TOTAL None 3 days
3 hours

The Governor, being the Local Chief Executive, receives a multitude of invitations for special events from the Barangay up to the National Level. As such, a letter request is required so the Governor can prioritize his schedule and accommodate all invitations to the best that he can.

Office or Division: Governor’s Office-Administrative Services Unit
Classification: Complex
Type of Transaction: G2G – Government to Government
Who May Avail: All Officials and Employees of the Iloilo Provincial Government, Officials and employees of other Local Government Units, National Government Agencies, GOCC’s, Associations, Private individuals and companies


CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Price Index: • Purchase Request signed by Head of Office – 1 original, 1 photocopy Requesting Office
For Hardware / Software Specifications • Job Order Form – 1 copy ICTMO Office


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submits requirements to Receiving Area 1. Receives Requests None 5 minutes Administrative Aide III
1.2 Researches and Reviews specifications on Request None 1 day 4 hours Administrative Assistant III
1.3 For Price Index, initials document and submits to Head of Office 1.4 For Equipment specifications, prepares Specification list and signs document None 4 hours Administrative Assistant III
2. Receives document from Administrative Assistant III 2. Submits document to Client None 5 minutes Administrative Assistant III
TOTAL None 2 days 10 minutes