Provides a diagnostic information about the blood panel of the patient pertaining to the diagnosis, treatment and prevention of disease.

Office or Division:	Laboratory Services, All Iloilo Provincial District Hospitals
Classification:	Complex
Type of Transaction:	G2G-Government to Government; G2C - Government to Citizen
Who May Avail:	All laboratory patients of 13 hospitals of the Iloilo Provincial Government

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Laboratory requests with patient’s data and CBC results	Any of the 13 District Hospital
2. Stained and unstained peripheral blood slides

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submits laboratory requests with slides / specimen to Hospital Management Office	1.1 Receives and records request, and instructs client to return after 5 working days.	None	10 Minutes	Administrative Aide I
	1.2. Reads specimen/ slide and prepares result	None	5 Days	Medical Specialist III (Pathologist)
2. Receives result from Hospital Management Office	2. Records and releases results	None	10 Minutes	Administrative Aide I
TOTAL		NONE	5 Days 20 Minutes

Request for Medical Mission is submitted to HMO for assessment on the availability of manpower, drugs, medicines and medical supplies.

Office or Division:	Technical Support Service Division, All Iloilo Provincial District Hospitals
Classification:	Simple
Type of Transaction:	G2G-Government to Government; G2C - Government to Citizen
Who May Avail:	All

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Letter Request for Medical Mission (one copy)	Requesting entity
2. Department of Health Clearance for nongovernment requesting entity (one copy)	DOH-CHD6, Mandurriao, Iloilo City
3. Approval of the Governor	Governor’s Office

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submits letter request for medical mission with the endorsement/ approval of the Governor	1.1 Receives, records and checks completeness of attachments	None	10 Minutes	Administrative Aide I
	1.2 Reviews , evaluates and endorses letter request to Medical Mission Coordinators (Dentist III, Pharmacist III & Pharmacist I) for assessment	None	1 hour	Provincial Government Department Head
	1.3 Evaluates and assesses availability of manpower, drugs, medicines and medical supplies	None	2 Days	Medical Mission Coordinators (Dentist III, Pharmacist III & Pharmacist I)
	1.4 Reports/gives feedback on the status of manpower, drugs, medicines and medical supplies.	None	30 Minutes	Medical Mission Coordinators (Dentist III, Pharmacist III & Pharmacist I)
	1.5 Approves/ disapproves letter request based on the availability of manpower, drugs, medicines and medical supplies	None	10 Minutes	Provincial Government Department Head
2. Receives feedback on the approval/disapproval of letter request	2. Informs the requesting entity of the approval/ disapproval of request.	None	10 Minutes	Medical Mission Coordinators (Dentist III, Pharmacist III & Pharmacist I)
TOTAL		NONE	2 Days  2 Hours

Medical assistance is provided to indigent patients either confined and/or out-patients to cover the expenses for their diagnostic procedures, drugs and medicines in the hospitals where the Iloilo Provincial Government has an existing Memorandum of Agreement.

Office or Division:	Technical Support Service Division, All Iloilo Provincial District Hospitals
Classification:	Simple
Type of Transaction:	G2C - Government to Citizen
Who May Avail:	All Indigent Patients who are residents of the Province of Iloilo

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. For in-patients: 1.a. Billing Statement of Patient	Government hospital where the Iloilo Provincial  Government has a Memorandum of Agreement
1.b. Certificate of Indigency duly signed by the Social Worker	Municipal Social Welfare Development Office where the patient is residing/Social Worker of the hospital where the patient is confined.
1.c. Medical Certificate/Medical Abstract	Hospital/Attending Physician
1.d. Patient must be confined in a ward accommodation
2. For out-patients: 2.a Bill/Price list of the diagnostic procedure	Government hospital where the Iloilo Provincial Government has a Memorandum of Agreement
2.b Certificate of Indigency duly signed by the Social Worker	Municipal Social Welfare Development Office where the patient is residing
2.c. Medical Certificate/Medical Abstract	Hospital/Attending Physician
2.d. Duly signed request form for laboratory and diagnostic examination	Requesting physician from government hospital where the Iloilo Provincial Government has a Memorandum of Agreement

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Gets priority number	1. Gives priority number to the client	None	5 Minutes	Administrative Aide I
2. Submits requirements	2.1 Receives, checks and verifies the documents submitted	None	20 Minutes	Social Welfare Officer II
	2.2 Fills-up Certificate of Guarantee	None	15 Minutes	Social Welfare Officer II
	2.3 Gives instruction to the client	None	15 Minutes	Social Welfare Officer II
3. Proceeds to Administrator’s Office for signing of Guarantee Letter	3.1 Accepts the Guarantee Letter with the complete attachments	None	30 Minutes	Administrative officer II or Supervising Administrative Officer
	3.2 Signs the Guarantee Letter	None	1 Hour	Provincial Administrator
	3.3 Releases the signed Guarantee Letter	None	15 Minutes	Administrative officer II or Supervising Administrative Officer
4. Returns to Hospital Management Office and submits the signed Guarantee Letter	4. Receives and records the data in the Guarantee Letter	None	15 Minutes	Social Welfare Officer II
5. Receives the Guarantee Letter	5. Releases the Guarantee Letter with control number and gives instruction to the client	None	15 minutes	Social Welfare Officer II
TOTAL		NONE	3 Hours  10 Minutes