LIBRARY AND ARCHIVES OFFICE
external services

The issuance of a Library Card to the General Public to for the purpose of borrowing books in the Provincial Library

Office or Division: Library and Archives Office
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who May Avail: All


CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Library Card – 2 original copy Library Front Desk
2. 1 x1 ID picture - 2 pcs Requesting Citizen
3. Any valid ID - 1 valid id with photocopy


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Request for Library Card from the Library front desk 1. Gives out Library card for Client to fill out and have it signed None 10 minutes Librarian
2. Fills up Library Card with 1 x1 ID picture and present any valid ID 2. Receives and Checks the information in Library Card None 5 minutes
3. Receives Library Card 3. Orient the client on the purpose of Library Card None 15 minutes
TOTAL None 30 minutes

Borrowing /Returning of books and other Reference Materials to the Provincial Library

Office or Division: Library and Archives Office
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who May Avail: General Public


CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Library Card Borrower
2. Books to Borrow / Return


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Presents Library Card, book to borrow or return to the Librarian 1. Check clients’ Library card, checks books and fill-up details None 10 minutes Librarian
2 If borrowing, receives book borrowed If returning, receives library card 2. If client is borrowing, releases books to client If client is returning books, releases client’s library card None 7 minutes PHO II
TOTAL None 17 minutes

Part of the Library Extension Program, the service offers book loaning, storytelling and book donations to the general public and to promote literacy to the community in the Province of Iloilo.

Office or Division: Library and Archives Office
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who May Avail: General Public


CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of Request - 1 original, 1 photocopy Requesting Party


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submits letter request to the office of the Governor. 1. Receives letter request from the Governor. None 5 minutes Admin Aide I
2. Receives status of request 2. Reviews and evaluates the letter request and informs client of status of the letter request.. None 15 minutes Librarian
TOTAL None 20 minutes

Use of Archival Reading Materials and Documents for Research from the Provincial Library

Office or Division: Archives Division
Classification: Highly Technical
Type of Transaction: G2C – Government to Citizen
Who May Avail: All


CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None  


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Inquires through email or phone or personally goes to the Archives Division to present an inquiry regarding research topic 1.1 Answers the research inquiry and instruct client on the next step None 10 minutes Records Officer or Administrative Aide
2. Requests to use the finding aids (master list of the collection) 2.1 Provides the finding aid (master lists of collection) and give it to client None 10 minutes Records Officer or Administrative Aide
3. Requests for use of archival materials  3.1. Receives the request, prepares the materials for research or reading  None 20 minutes Records Officer or Administrative Aide
3.2 Monitors and assists the client on any need (photo copying/ reproduction) None 10 minutes Records Officer or Administrative Aide
4. Returns the archival materials 4. Reviews and Receives the materials / documents and returned to filing box. None 10 minutes Records Officer or Administrative Aide
TOTAL None 17 minutes

• Note: Client assumes cost of photocopying of materials.