Provides financial assistance to individuals who are in need of medical assistance for
self or for
family members
| Office or Division: | Provincial Social Welfare and Development Office |
| Classification: | Simple |
| Type of Transaction: | G2C - Government to Citizen |
| Who May Avail: | Individuals who are in need of medical assistance for self or for family members |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
|---|---|
| A. In-Patient (confined at any government hospital having a MOA with Iloilo Provincial Government) | |
| 1. Medical certificate/Certificate of Confinement / Medical Abstract (Original/Certified True Copy and 1 photocopy) | Medical Records section of the hospital where the patient is confined |
| 2. Final billing (original and 1 photocopy) | Billing section of the hospital |
| 3. Local Social Welfare & Development Office Certification (original and 1 photocopy) • Certifying that the client is indigent and in need of assistance • Indicating the client's relationship to the patient (For clients who are not immediate family members of the patient, the certification shall contain reason or justification for the former's eligibility/authority to claim) | City/Municipal Social Welfare and Development Office of the LGU concerned |
| 4. Certificate of residency (Original and 1 photocopy) | Punong Barangay |
| 5. Any of the following valid ID of claimant (original and photocopy) • Government-issued ID with photo and signature of client; • School ID if the claimant is still a student • Official company ID bearing complete name, address, photo, and signature of client * For clients who are admitted in pay ward, he/she shall secure a certification from attending physician that he/she needs to be isolated. |
Authorized claimant |
| B. Out-patient (Ultrasound due to illness and not due to pregnancy, CT Scan, 2DEcho, Electroencephalogram(EEG), Magnetic Resonance Imaging (MRI) Hemodialysis and chemotherapy to be performed in government hospital having a MOA with the Iloilo Provincial Government) |
|
| 1. Medical certificate/medical abstract (original/ certified true copy and 1 photocopy) | Hospital where the patient will undergo the procedure |
| 2. Charge slip or bill of account (original and 1 photocopy) | Billing section of the hospital |
| 3. Request for any of the following laboratory/ procedure: * Ultrasound due to illness and not due to pregnancy * CT Scan *EEG * 2DEcho, *MRI * Hemodialysis |
Attending physician |
| 4. Local Social Welfare & Development Office Certification (original and 1
photocopy) • Certifying that the client is indigent and in need of assistance • Indicating the client’s relationship to the patient (For clients who are not immediate family members of the patient, the certification shall contain reason or justification for the former’s eligibility/authority to claim) |
City/Municipal Social Welfare and Development Office of the LGU concerned |
| 5. Any of the following valid ID of claimant (original and photocopy) • Government-issued ID with photo and signature of client; • School ID if the claimant is still a student; • Official company ID bearing complete name, address, photo, and signature of client |
Authorized Claimant |
| 6. Certificate of residency (original and 1 photocopy) | Punong Barangay where the patient is residing |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|---|---|---|---|---|
| 1. Client gets priority number | 1.1 Screening and verification of completeness and correctness of client's documents | None | Social Welfare Aide | |
| 1.2 Refers client with complete and correct documents to interviewer | None | 10 Minutes | Social Welfare Aide | |
| 2. Client submits complete documents to interviewer | 2.1 Interviews client | None | 30 minutes | Social Welfare Officer IV |
| 2.2 Prepares Case Summary | None | 15 Minutes | Social Welfare Officer IV | |
| 2.3 Prepares Guarantee Letter | None | 20 Minutes | Social Welfare Aide | |
| 2.4 Endorses documents to Head of Office for Recommendation | None | 5 Minutes | Social Welfare Aide | |
| 2.5 Signs documents | None | 30 Minutes | Head - PSWDO | |
| 2.6 Forwards Guarantee Letter to Governor's Office | None | 10 minutes | Social Welfare Aide | |
| 2.7 Approves Guarantee Letter | None | 50 Minutes | Governor | |
| 2.8 Releases approved Guarantee Letter to client | None | 10 Minutes | Social Welfare Aide | |
| TOTAL | None | 3 Hours |
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Provides financial assistance to individuals in need of burial assistance, and victims of
fire,
tornado, whirlwind, landslide, flash flood, and other natural disasters
| Office or Division: | Provincial Social Welfare and Development Office |
| Classification: | Simple |
| Type of Transaction: | G2C - Government to Citizen |
| Who May Avail: | A. Individuals in need of burial assistance who were able to: 1. Sought assistance prior to schedule of interment with complete documents 2. Sought assistance prior to schedule of interment but with incomplete documents and returned within 5 3. Working days after the funeral with complete documents 4. Sought assistance within 5 working days after the interment with complete documents 5. Sought assistance within 5 working days after the interment but with incomplete documents and returned within 2 working days with complete documents *All claims shall be released depending on the availability of funds. B. victims of fire, tornado, whirlwind, landslide, flash flood, and other natural disasters |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
|---|---|
| A. For burial assistance: | |
| 1. Death certificate duly certified by LCR (Original/ Certified True Copy and 1
photocopy) • With complete, correct, and clear details • With no alterations such as erasures or inappropriate addendum (in case of erasures/addendum in original copy, the client shall be required of a photocopy of the document that is duly certified by LCR as a true copy) |
Local Civil Registrar |
| 2. Local Social Welfare & Development Office Certification • Certifying that the client is indigent and in need of assistance • Indicating the client's relationship to the deceased (For clients who are not immediate family members of the deceased, the certification shall contain reason or justification for the former's eligibility/ authority to claim) |
City/Municipal Social Welfare and Development Office of the LGU concerned |
| 3. Certificate of residency (Original and 1 photocopy) • If certificate is signed by an Officer-In-Charge, indicate on the certification the order number and date of effectivity. |
Barangay where the deceased is residing |
| 4. Transfer of cadaver if deceased died outside Iloilo (Original and 1 photocopy) | City/Municipal Heath Office |
| 5. Any of the following valid ID of claimant (original and photocopy) • Government-issued ID with photo and signature of client; • School ID if the claimant is still a student; • Official company ID bearing complete name, address, photo, and signature of client |
Client |
| *For widow/widower whose ID does not reflect the same family name with the deceased spouse, a marriage contract shall be required for verification purposes | |
| B. For assistance to fire victims: | |
| 1. Incident report (original and 1 photocopy) | Bureau of Fire Protection |
| 2. Police blotter report (original and 1 photocopy) | Police Station |
| 3. Photos of the damaged house/property duly signed by C/MDRRMO (original and photocopy) | Client |
| 4. Social Case Study Report (original and 1 photocopy) | C/MSWDO of the LGU concerned |
| 5. Certificate of Residency (original and 1 photocopy) | Punong Barangay |
| 6. Any of the following valid ID of claimant (original and photocopy) • Government-issued ID with photo and signature of client; • School ID if the claimant is still a student; • Official company ID bearing complete name, address, photo, and signature of client |
Authorized claimant |
| C. For assistance to victims of tornado, whirlwind, landslide, flash flood, and other natural disasters: | |
| 1. Incident report (original and 1 photocopy) | C/MDRRMO |
| 2. Police blotter report (original and 1 photocopy) | Police Station |
| 3. Photos (in 2 different angles) of the damaged house/property duly signed by C/MDRRMO (original and photocopy) | Client |
| 4. Social Case Study Report (original and 1 photocopy) | C/MSWDO of the LGU concerned |
| 5. Certificate of Residency (original and 1 photocopy) | Punong Barangay |
| 6. Any of the following valid ID of claimant (original and photocopy) • Government-issued ID with photo and signature of client • School ID if the claimant is still a student • Official company ID bearing complete name, address, photo, and signature of client |
Authorized claimant |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|---|---|---|---|---|
| 1. Client gets priority number | 1.1 Screening and verification of completeness and correctness of client's documents | None | Social Welfare Aide | |
| 1.2 Refers client with complete and correct documents to interviewer | None | 10 Minutes | Social Welfare Aide | |
| 2. Client submits complete documents to interviewer | 2.1 Interviews client | None | 30 minutes | Social Welfare Officer IV |
| 2.2 Prepares Case Summary | None | 15 Minutes | Social Welfare Officer IV | |
| 2.3 Prepares Certificate of Eligibility, Obligation Request (OBR) and Disbursement Voucher (DV) | None | 10 minutes | Administrative Aide | |
| 2.4 Encodes data for Bar Coding | None | 10 Minutes | Social Welfare Aide | |
| 2.5 Endorses documents to Head of Office | None | 5 Minutes | Social Welfare Aide | |
| 2.6 Signs documents | 30 Minutes | Head - PSWDO | ||
| 3. Receives documents | 3. Releases documents | 10 Minutes | Social Welfare Aide | |
| TOTAL | None | 2 Hours |
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Processing of payment for medical bills to hospitals having a MOA with Iloilo Provincial
Government
| Office or Division: | Administrative. Division/ PSWDO |
| Classification: | Simple |
| Type of Transaction: | G2C - Government to Government |
| Who May Avail: | Government Hospitals under MOA with Iloilo Provincial Government |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
|---|---|
| 1. Monthly Billing | Government Hospitals having a MOA with Iloilo Provincial Government |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|---|---|---|---|---|
| 1. Submits monthly billing | 1. Receives monthly billing | None | 5 Minutes | Social Welfare Aide |
| 2. Checks requirements for completeness | None | 30 Minutes | Administrative Officer | |
| 3. Prepare OBR, voucher and supporting documents | None | 2 Hours | Administrative Officer | |
| 4. Endorse OBR, voucher and supporting documents to Head of Office | None | 5 Minutes | Administrative Officer | |
| 5. Signs OBR , voucher and supporting documents | None | 4 Hours | Head | |
| 6. Submits OBR, voucher and supporting documents to Budget Office for processing | None | 10 Minutes | Administrative Aide | |
| TOTAL | None | 7 Hours |
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Provides allowances to IP AND PWD Student Grantees
| Office or Division: | Provincial Social Welfare and Development |
| Classification: | Simple |
| Type of Transaction: | G2C - Government to Citizen |
| Who May Avail: | Active IP/PWD Student Grantees |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
|---|---|
| 1. Signed monthly certificate of attendance | Teachers in all subjects enrolled |
| 2. Copy of Registration Form (RF) every 1st month of every semester (every August 15 and January 15) | Registrar's Office (School) |
| 3. Copy of grades every semester *Monthly CA - every 7th working day of the succeeding month |
Registrar's Office (School) |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|---|---|---|---|---|
| 1. IP / PWD student grantee submits requirements | 1.1 Receives requirements | None | 5 Minutes | Administrative Officer III |
| 1.2 Checks requirements for completeness | None | 4 Hours | Payroll Clerk - Designate Administrative Officer III | |
| 1.3 Computes payable | None | 4 Hours | Administrative Officer III | |
| 1.4 Encodes and reviews payroll | None | 4 Hours | Administrative Officer III | |
| 1.5 Prints payroll and other supporting documents | None | 4 Hours | Administrative Officer III | |
| 1.6 Endorses payroll and supporting document to Administrative Officer V | None | 5 Minutes | Administrative Officer III | |
| 1.7 Reviews and signs Payroll and related documents | None | 4 Hours | Administrative Officer V Designate | |
| 1.8 Endorses payroll and supporting documents to Head of Office | None | 5 Minutes | ||
| 1.9 Reviews and signs Payroll and related documents | None | 2 Hours | Provincial Social Welfare & Development Officer | |
| 1.10 Submits payroll to Budget Office for Processing | None | 1 Hour | Administrative Aide III | |
| TOTAL | None | 1 Day 5 Hours |
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