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ILOILO PROVINCIAL GOVERNMENT

Anti-Red Tape Authority (ARTA)
Client Satisfaction Measurement (CSM) Prescribed Form
PSA Approval: ARTA- 2242-3

HELP US SERVE YOU BETTER

INSTRUCTIONS: Check mark (✓) your answer to the Citizen's Charter (CC) questions. The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.

CC1: Which of the following best describes your awareness of a CC? *

CC2: If aware of CC (answered 1-3 in CC1), would you say that the CC of this office was ...?*

CC3: If aware of CC (answered codes 1-3 in CC1), how much did the CC help you in your transaction?*

😞

Strongly Disagree

😒

Disagree

😐

Neither Agree nor Disagree

😀

Agree

😁

Strongly Agree

N/A

Not Applicable
SQD0. I am satisfied with the service that I availed.*
SQD1. I spent a reasonable amounth of time for my transaction.*
SQD2. The office followed the transaction's requirements and steps based on the information provided.*
SQD3. The steps (including payment) I needed to do for my transaction were easy and simple.*
SQD4. I easily found information about my transaction from the office or its website.*
SQD5. I paid a reasonable amount of fees for my transaction.*
SQD6. I feel the office was fair to everyone or "walang palakasan", during my transaction.*
SQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful.*
SQD8. I got what I needed from the government office, or (if denied) denial of request was suffieciently explained to me.*