INSTRUCTIONS: Check mark (✓) your answer to the Citizen's Charter
(CC) questions. The Citizen's Charter
is an official document that reflects the services of a government agency/office
including its requirements, fees, and processing
times among others.
CC1: Which of the following best describes your awareness of a CC? *
CC2: If aware of CC (answered 1-3 in CC1), would you say that the CC of this office was ...?*
CC3: If aware of CC (answered codes 1-3 in CC1), how much did the CC help you in your transaction?*