Information Communication Technology Management Office
internal services

Trouble-shooting, updating hardware, network connection and system operations on In-house developed system applications

Office or Division: Information Communication Technology Management Office
Classification: Complex
Type of Transaction: G2G - Government to Government
Who May Avail: Municipalities, District Hospitals and Offsite Offices of the Iloilo Provincial Government


CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of Request with Contact Name and Number – 1 original copy From requesting agency / office
2. Client / Any representative has to be present during site visit


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submits Letter of Request to ICTMO Receiving Area or Email ictmo@iloilo.gov.ph 1.1 Received letter of request None
 5 minutes Receiving Clerk - Designate
1.2 Request approved for site visit None 5 minutes Provincial Government Assistant Department Head
1.3 Routes request to Personnel In-charge None 5 minutes
1.4 Schedules date of site assessment and visit with client None 1 day
2. Agrees on Schedule 2.1 Informs Client of Schedule None 1 day
3. Be present or have a representative available during Assessment 3.1 Conducts On-site assessment of request None 4 days
3.2 Acts on Request and makes recommendations to client None 1 day
4. Confirms action taken by filling up Client Satisfaction on Offsite Request Form and submits to ICTMO 4. Receives Offsite Request Form None 10 minutes Administrative Aide III
TOTAL None 7 days 25 minutes

Assessment of Request for Development of new software to automate specified agency tasks or Enhancement / modification of existing software for enhanced capability and automation.

Office or Division: Software Development Section Information Communication Technology Management Office
Classification: Highly Technical
Type of Transaction: G2G - Government to Government
Who May Avail: All Offices, Municipalities and District Hospitals of the Iloilo Provincial Government


CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of Request – 1 original copy From Requesting Agency
2. Software Development Assessment Form – 2 original copies ICTMO
3. Agreement Form - 2 original copies


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit letter of requests to Receiving Area 1.1 Receives request None
 5 minutes Administrative Aide III
1.2 Assigns request to specific developer None 1 day Provincial Government Assistant Department Head
2. Coordinates and agree with schedule 2. Sets schedule with client for initial interview None 1 day
3. Meets with technical team 3.1 Conducts interview and assessment of software to be developed None 10 days
  3.2 Approves / Disapproved Requests If disapproved, prepares letter of response If approved, prepares timeline, list of deliverables and agreement form None 5 days
4.Discusses timeline and requirements with programmer • If agreed, signs Agreement Form • If disagreed, negotiate or end discussions 4. Discusses timeline and requirements with client • If agreed, signs Agreement Form • If disagreed, negotiate or end discussions None 3 days
TOTAL None 20 days 5 minutes

The process of major enhancement and/or major modification of in-house software approved by ICTMO after Agreement Form is signed

Office or Division: Software Development Section Information Communication Technology Management Office
Classification: Highly Technical
Type of Transaction: G2G - Government to Government
Who May Avail: All Offices, Municipalities and District Hospitals of the Iloilo Provincial Government


CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Assessment Form – 2 original copies signed by both client and ICTMO Head and Programmer  ICTMO
2. Agreement Form – 2 original copies signed by both client and ICTMO Head and Programmer
3. Timeline – 2 original copies– 2 original copies signed by both client and ICTMO Head and Programmer
4. Acceptance and Client Satisfaction Form


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Provides agreed requirements indicated in signed Assessment Form and Agreement Form 1. Receives requirements None
 5 minutes Administrative Aide III
2. Provides information during random consultation by the developers until end of the developmental stage. 2. Develops, modify and enhance software and prepares developmental documentation based on Assessment Form, Agreement Form and Timeline. None 20 days •Every 20 days until end of project based on timeline agreed Provincial Government Assistant Department Head
2. Coordinates and agree with schedule 2. Sets schedule with client for initial interview None 1 day
3. Meets with the developer to review and signs the development status based on timeline 3. If project still on-going, presents developmental status based on agreed timeline and meets with client. None 1 day
 4. Signs Acceptance form to confirm the completeness of the project as per agreed in the timeline 4. If project is done, prepares acceptance form. If project on-going, presents development status to client None 1 day
TOTAL None 22 days 5 minutes

Note: • Project development is timeline dependent based on complexity of software to be developed. Timeline is agreed upon by client and ICTMO. • The Requesting agency shall be responsible for shouldering all expenses and out-of-pocket costs that would be incurred for the implementation of the Software deployment activities.

Request for replication, training of In-house developed software of the ICTMO

Office or Division: Software Development Section Information Communication Technology Management Office
Classification: Highly Technical
Type of Transaction: G2G - Government to Government
Who May Avail: All Offices, Municipalities and District Hospitals of the Iloilo Provincial Government


CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of request – 1 original copy Requesting agency


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submits Letter of Request to Receiving Area or Email to ictmo@ iloilo.gov.ph 1.1 Receives letter of request and forwards to PGADH for approval None
 5 minutes Administrative Aide III
1.2 Received and reviews document and discuss with Programmer assigned None 4 hours Provincial Government Assistant Department Head
2. Coordinates with programmer to set date of on-site visit 2. Coordinates with client through phone call or text and negotiates to set date None 4 hours
3. Provides needed requirements for replication or training requested   None 4 days
 4. Signs accomplishment form and Client Satisfaction Rating 4. Installs the system applications and conducts onsite-hands-on training if requested None 15 days
TOTAL None 20 days 5 minutes

Note: The Requesting agency shall be responsible for shouldering all expenses and outof-pocket costs that would be incurred for the implementation of the Software deployment activities.

Publication of Website content to the Iloilo Provincial Government Website

Office or Division: Website Administration Section Information Communication Technology Management Office
Classification: Simple
Type of Transaction: G2G – Government to Government
Who May Avail: All Offices and District Hospitals of the Iloilo Provincial Government


CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Job Order Form – 1 original copy a. Form must be approved by head of office for publication b. Approved Content for publication in soft copy • If client is listed as Information Officer and has a registered email address, content can be emailed directly to an official ICTMO email address Website Administration Section Information Communication Technology Management Office


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submits requirements through email or ICTMO Receiving Area 1.1 Receives and checks requirements None 5 minutes Administrative Aide III
1.2 Formats data ) if needed (images, videos and tabulated data) for website None 6 hours Senior Administrative Assistant II
  1.3 Uploads data to website None 50 minutes
2. Client checks website 2. Informs client that content has been uploaded None 5 minutes
TOTAL None 8 hours

Requests for Troubleshooting, Repair and Assistance of Hardware / Internet / Telephone / Software Issues

Office or Division: Information Communication Technology Management Office
Classification: Simple
Type of Transaction: G2G – Government to Government
Who May Avail: All Onsite Offices of the Iloilo Provincial Government


CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Job Order Form – 1 original copy ICTMO Office
2. Letter of Requests (2 copies) for justification of the following services: a. Connection / Reconnection / Transfer of Local Area Network / Internet / Phone b. Software, Hardware Trouble-shooting c. Software Installations Respective Onsite Office
3. Client / Any representative has to be present during assessment


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Notifies ICTMO regarding problem through letter of request submitted to the Receiving Area or phone Fills-out client details in Job Order Form and refers to specialized staff assigned to service required None 5 minutes Administrative Aide III
1.2 Assigned staff contacts or visits client to assess and diagnose the issue. None 4 hours Provincial Government Assistant Department Head
  1.3 Presents to client solutions / recommendations None 10 minutes
2. Client agrees to recommended solution 2. Performs recommended troubleshooting and repair None 2 days
3. Signs Job Request Form and Client Satisfaction and submits to technician 3. Receives Job Request Form None 5 minutes
TOTAL None 2 days 4 hours 20 minutes

Note: The office shall be responsible for shouldering all expenses that would be incurred for excess cables and equipment excess of ICTMO-provided cables and equipment

Request for New Internet Connection or Phone line Connectivity within the Iloilo Provincial Capitol

Office or Division: Network Administration Section Information Communication Technology Management Office
Classification: Simple
Type of Transaction: G2G – Government to Government
Who May Avail: All Onsite Offices of the Iloilo Provincial Government


CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Letter of Request signed by Head of Office (2 original copies) Respective Onsite Office
2.Client / Any representative has to be present during assessment
3.Hardware Requirements for new internet Connection: • PC with LAN Card or Wi-fi Router • Available Port • LAN Cable


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit Letter of Request to Receiving Area 1. Receives requests and routes to concerned personnel None 5 minutes Administrative Aide III
2. Client is present during assessment 2.1 Visits location to assess hardware requirements and makes recommendations to ICTMO Head None 1 hour Administrative Aide VI
  2.2. Approve / Disapproves Connectivity None 5 minutes Provincial Government Assistant Department Head
2.3. Informs client of Application Status None 20 minutes Administrative Assistant III
3. If approved, Fill-out Job Order Form for connection 3. Connects PC to internet None 30 minutes Administrative Assistant III
TOTAL None 2 hours

Note: The office shall be responsible for shouldering all expenses that would be incurred for excess cables and equipment excess of ICTMO-provided cables and equipment

Consultation from IT personnel on hardware / software specifications for specified purpose defined by users.

Office or Division: Information Communication Technology Management Office
Classification: Simple
Type of Transaction: G2G – Government to Government
Who May Avail: All Onsite Offices of the Iloilo Provincial Government


CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Price Index: • Purchase Request signed by Head of Office – 1 original, 1 photocopy Requesting Office
For Hardware / Software Specifications • Job Order Form – 1 copy ICTMO Office


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submits requirements to Receiving Area 1. Receives Requests None 5 minutes Administrative Aide III
1.2 Researches and Reviews specifications on Request None 1 day 4 hours Administrative Assistant III
1.3 For Price Index, initials document and submits to Head of Office 1.4 For Equipment specifications, prepares Specification list and signs document None 4 hours Administrative Assistant III
2. Receives document from Administrative Assistant III 2. Submits document to Client None 5 minutes Administrative Assistant III
TOTAL None 2 days 10 minutes